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Customer Testimonials & Reviews

Our customers love our products and service. Below is a selection of comments and reviews left by happy customers throughout the site. We always show every review we receive, good or bad, so our new customers can get a fair idea of our service.

Customer: Suzanne from Lanarkshire  5 Stars

"

Pepe is so sweet. Your service was first class, very quick and efficient.

"


Customer: Debbie from Newmarket  5 Stars

"

Fantastic service! Beautiful packaging, and gorgeous Rupert the Bear! I will recommend for sure. Thank you!

"


Customer: Helen Long from Gateshead  5 Stars

"

Fantastic service and gorgeuos teddy. Thank you very much and I'm sure Chopsticks will have a good home with my neice x

"


Customer: Margaret from Grampian  5 Stars

"

Excellent communication re order status. First class service.

"


Customer: Nikki Jackson from Lincolnshire  5 Stars

"

Thank you very much for your excellent customer service. I had ordered 2

bears that turned out to be discontinued. You kept me informed throughout

the whole problem (a rarity these days). I called last Friday night at

almost 5pm. I can't remember the name of the man I spoke to, but he was so

helpful. He changed my order for 2 alternative bears, even going to

physically look at the stock & calling me back despite it being virtually

close of business at the end of the week. He said they'd be despatched on

Monday which I said was fine. Imagine my delight when they arrived on

Monday! I may not have ended up with my first choice, but the replacement

bears are delightful, and the helpfulness and efficiency of your staff

means I won't hesitate to recommend your company. Thanks again.

"


Customer: James from Leicester  4 Stars

"

The bear is lovely and makes up for the late delivery.

"


Customer: Florence Boyle from N. Ireland  5 Stars

"

Very quick efficient service , would certainly use again.

"


Customer: Patrizia from Italy  5 Stars

"

Great service! I like so much my Gege dog/bear. Thank you very much!!!

"


Customer: Debbie from Newmarket  5 Stars

"

Fantastic service! Beautiful packaging, and gorgeous Rupert the Bear! I will recommend for sure. Thank you!

"


Customer: Pauline Dainty from Knowle Solihull  5 Stars

"

Thank you so much for the prompt service. I only ordered late

afternoon Thursday and my bear arrived before 10.00 Friday morning !!!

Alfie is so soft and cuddly I don't want to part with him (he is a birthday present). The packaging is beautiful and the price is excellent. I will use your Company again and will recommend you :)

"

Customer: Patricia from essex  5 Stars

"

Fast delivery ,packaged really well and exactly as described ,"Alfie" will make the perfect gift for my son Alfies 1st birthday.Thank you x

"


Customer: Margaret from Lancashire  5 Stars

"

Chopsy arrived next day after ordering. My daughter in law was highly delighted with the lovely Lamb, which is a present for my new grandson.

My thanks to the luxury bear company for an excellent service and product.

"


Customer: Fran from Bury, Lancashire  5 Stars

"

Thanks once again for your prompt delivery and quality.

"


Customer: Jeanne Kenny from Harlow, Essex  5 Stars

"

Purchased this goose as she shares my name. Very pleased with her. She is so cute and I love the dress she is wearing.

"


Customer: Jill Clark from Oban  5 Stars

"

Had the Robin Hood Bear delivered to my mum in stockton on tees for a christening gift as we cannot make the do ourselves. Can't believe how fast it got to her (next day). Mum says its sooo cute. Found Matt from Luxury Bears who took my order to be very friendly and helpful.

"


Customer: Beth from Humberside  5 Stars

"

Lovingly packaged and superb service.

"


Customer: JMS from Eastern England  5 Stars

"

Absolutely brilliant service and excellent product. The teddy arrived almost before I had finished ordering her! Very impressed indeed with the company and I shall not hesitate to use them again. Thank you, Rachel's Bears for being there.

"


Customer: Patricia from Leigh on Sea  5 Stars

"

Arrived so well packed and looks so pretty cannot bare to open the wrapping, new Grandchild due any day so will enjoy that opening time, but he looks delicious and i am sure any child would love it.

Thanks for your prompt service and article being well and prettily packed.

Patricia.

"


Customer: Mrs Wilson from Northamptonshire  5 Stars

"

Excellent service all the way as we recieved our order the very next day. The Jellycat 15" piper Bunnies are so totally gorgeous and they will make wonderful gifts for our next baby. We purchased two as we wanted a spare as we already know that the piper bunny will become a much loved best friend.

I would definitely use Rachel's bears again as the service has been first class. Our order was placed and then carefully wrapped up and swiftly despatched that we recived it the next day. The service and products both exceeded our expectation. keep up the good work.

"


Customer: Kate from Berkshire  5 Stars

"

Fantastic! Ordered lunchtime Friday and it was with me by Saturday afternoon beautifully wrapped and presented.

I shall reccomend and use you again.

Many thanks for a great service - a refreshing change!

"


Customer: James from Leicester  4 Stars

"

The bear is lovely and makes up for the late delivery.

"


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