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Customer Testimonials & Reviews

Our customers love our products and service. Below is a selection of comments and reviews left by happy customers throughout the site. We always show every review we receive, good or bad, so our new customers can get a fair idea of our service.

Customer: Shirley Heitzman from Rugby  5 Stars

" I sent an email asking a couple of questions on Saturday night you replied on Sunday. I ordered Edward Jellybear Sunday night as per one of your recommendations and my parcel was delivered Tuesday morning by Royal Mail. I could not ask for better service. Thank you."

Customer: Vanessa from Malvern  5 Stars

" Excellent service. Ordered on Thursday, Edward Bear was delivered early on Friday morning. Lovely soft bear who will be much loved."


Customer: Mariam from N Ireland  5 Stars

" Thank you Rachel for your very prompt service and well packaged teddy. My teddy is just lovely.Thanks you."

Customer: Ian Gibson from Uk  5 Stars

" Really great bear for kids"


Customer: Joan Shirley from United Kingdom  5 Stars

" Thank you so much Rachel for your prompt, efficient and friendly service, also for the attention to detail, i.e.packaging and the lovely handwritten gift tag you attached around baby bear's neck. I'm very impressed and will buy from you again, and recommend you to my friends."

Customer: Adele Cunliffe from Carnforth  5 Stars

" I have placed quite a few orders in the last 6 months and recieved a Steiff Bear this morning. The service as usual is very fast but I also recieved a minitaure teddy with a note to say thank you for my custom. Well this gesture has made my day and i'll certainly keep coming back here. Many thanks xxx"

Customer: Marie from Aylesbury  5 Stars

" Delighted with the bear I have just received from the Baby Steiff collection, My First Steiff, well worth paying a little extra to buy one of these quality bears. Also the service and prompt delivery I rate as excellent. Would defintely shop here again. Thank you."

Customer: Kathy Holford from Weybridge  5 Stars

" Fabulous service, beautifully packed & a very special teddy! Thank you so much."


Customer: christopher matthews from ireland  5 Stars

" great teddy and price, would recommend plus very quick delivery"


Customer: M.ALLAN from CLEETHORPES  5 Stars

" Great prompt service, really makes a change. well done."


Customer: Suzanne from Lanarkshire  5 Stars

" Pepe is so sweet. Your service was first class, very quick and efficient."


Customer: Kirsty from Australia  5 Stars

" Fabulous service, gorgeous bear, beautifully handwritten card. Thank you so much - this is by far the best way to say I love you from the other side of the world!"


Customer: BM from Cambridgeshire  5 Stars

" Order arrived quickly, and beautifully packaged. I wouldn't hesitate to recommend Rachel's Bears to anyone loking for a special gift. Thank you very much."


Customer: claire from rayleigh  5 Stars

" When my 2 year old daughter lost her favourite teddy Rachel Bears could not have been more helpful. I found a replacement and it was sent and arrived by 1pm the very next day. The bear was beautifully packaged and I now have a very happy 2 year old. Thank you so much for your help and a lovely product."

Customer: Sam Grant from London  5 Stars

" My daughter lost her favourite toy in the park and it was an emergency situation. I purchased the toy on Monday night and it was with me (beautifully presented) by Wednesday morning. Now we can all sleep again!! Thanks"

Customer: Mrs Hart from Kilmarnock  5 Stars

" Fortunately, found this retired comforter - my daughter was given this as a baby 3 years ago and my 9 month old son has taken a shine to it. Easy to order; free p&p; super fast delivery and beautifully packaged. Would highly recommend Rachel's Bears who also provide excellent communication! Will definitely use again - thank you for such an easy transaction and first-class service."

Customer: S M from Stafford  5 Stars

" Ordered Tuesday evening, delivered Thursday morning. Very nicely packaged. Our little one takes "gundy" every time he goes for a sleep!"

Customer: Louise from South Ockendon Essex  5 Stars

" Excellent service, beautiful packaging and very speedy delivery. Thank you so much"


Customer: mick coster from newton abbot. devon  5 Stars

" great service and saving . arrived next day. smashing bear"


Customer: Margaret from Grampian  5 Stars

" Excellent communication re order status. First class service."


Customer: Angela Overton from Dorset  5 Stars

" I bought this lamb as a present for a friend's newborn son. I've just had a photo and note back saying that due to the non-toxic material they have put it in his crib and that it is really lovely. Worth paying that bit extra for something well made. Thank you for an excellent service, speedy delivery and a good product choice. I will certainly recommend your website."


Customer: Tracy from Chatham kent  5 Stars

" Ordered My First Teddy Bear for my new grandson on Monday evening and received the bear first thing on wednesday morning. Beautiful bear and fantasic service. Thank you to all at Rachel's."

Customer: jenny from nrth.notts  5 Stars

" great service lovely bear "


Customer: Margaret Morris from Oxted  5 Stars

" Hi The comforter arrived in two days and is lovely. Thank you Kind regards Margaret"


Customer: Dominic Pridham from Wells  5 Stars

" My daughter absolutely loves Lila!! The Lila rattle is such a well made and cute little toy, my daughter became attached from a very young age. I think so far we on Lila number 8, not because Lila wears out easily but because she goes everywhere and does everything!!"


Customer: Christopher Harrison from Shropshire UK  5 Stars

" Fantastic service extremely quick. Very recommended."


Customer: Pam Ruscoe from Bolton, Lancashire  5 Stars

" After searching for a Steiff Bear in a suitcase for my Baby Granddaughter's first Christmas, I came across the Rachel's Bears website. I ordered just what I had been looking for on a Sunday. I received e-mails with confrmation of my order, along with two following status updates to say the order had been dispatched on the Monday. I received my Bear parcel on Tuesday morning. What excellent customer service I received. Could not have been better!"

Customer: Blake from London  5 Stars

" Great service. Quick delivery. Lovely bear at the right price. Would definitely use again. Thanks."


Customer: Gordon from St Neots  5 Stars

" Excellent service - bear was dispatched promptly and arrived quickly. Rachel was very helpful too. Thank you very much."


Customer: Celia Wills from Cyprus  5 Stars

" I cannot recommend Luxury Bears highly enough; I have already told many friends and family members of the excellent bear choice, reasonable price range and service I received. The email progress report was reassuring and appeared friendly and personal. The offer of a message card and packaging of my gift bear with no additional charge was a bonus. From start to finish service and delivery of my bear gift was excellent. My bear was purchased on behalf of a very poorly elderly friend who had no way of sending a gift for his firat Great Grandchild. Luxury bears made that possible and made him very happy. The bear is much appreciated by his new owners. An all round 'Growling' success. Thank You! Sidney Bear appears to be a loveable, huggable, endearing cuddly best bear friend toy who's new owner should enjoy many years of happiness in his company as they grow old together."


Customer: Melissa from Surrey  5 Stars

" This is the 3rd teddy we have brought from Rachels bears due to son losing his others. It is his bed time comforter so was very pleased witt swift delivery, next day. Would definitely recommend."


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