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Customer Testimonials & Reviews

Our customers love our products and service. Below is a selection of comments and reviews left by happy customers throughout the site. We always show every review we receive, good or bad, so our new customers can get a fair idea of our service.

Customer: Ieuan from Wales  5 Stars

" Very good service and quick delivery. Snuggler is extremely soft and solidly made. There is a very small difference between the description and the actual product (no Baa baa baby) but this doesn't change how good it is."


Customer: Papa Smurf from Afloat  5 Stars

" Delightful service, excellently packaged, quick delivery Will doubtless be purchasing from you again Sincere thanks"


Customer: claire from Cardiff  5 Stars

" If I could have given 10 stars i would have. The item was packaged beautifully and with real care. The little bunny was delivered promptly which was a nice surprise. I will definitely be looking to this website for any future purchases. Well done on the best service I have received in a long time!"


Customer: Kirsty from Australia  5 Stars

" Fabulous service, gorgeous bear, beautifully handwritten card. Thank you so much - this is by far the best way to say I love you from the other side of the world!"


Customer: Craig Moffett from Aberdeen  5 Stars

" Wow! I am just absolutely amazed!!! What wonderful service! The besr arrived within 24 hours of order, beautifully packaged in tissue, a cardboard box and a waterproof plastic mailer. I've had some good experiences shopping on-line but I can honestly say that your service beats anything else!!!! Many, many thanks, Craig"


Customer: Margaret from Grampian  5 Stars

" Excellent communication re order status. First class service."


Customer: Joey from Sutton  5 Stars

" Excellent service , cheapest price online for moulin Roth item I wanted , immediate free p&p, beautifully packaged , great communication couldn't be happier, highly recommend this shop, thank you and well done !"

Customer: Cath from Liverpool  5 Stars

" I am really pleased with the communication, delivery time and price of this lovely rabbit. It is a present for my 4th grandchild due in 4 weeks and will be the 3rd one to have a "flopsy" to cuddle. Thankyou very much Luxury Bears for your wonderful service."

Customer: Rebecca from Surrey  5 Stars

" Thank you luxury bears. My daughter will now get exactly what she asked Santa for and that is very special! Great service. Many thanks Rebecca"


Customer: FRANCESCA from YORKSHIRE  5 Stars

" Illie Willie bear received by my ill aunt who was thrilled with him and he cheered her up."


Customer: Dominic Pridham from Wells  5 Stars

" My daughter absolutely loves Lila!! The Lila rattle is such a well made and cute little toy, my daughter became attached from a very young age. I think so far we on Lila number 8, not because Lila wears out easily but because she goes everywhere and does everything!!"


Customer: Nigel from Cumbria  5 Stars

" Fantastic delivery, delivered in less than 2 days and item well wrapped and packed. Item in first class condition. Well recommended, and I will definitely use again. Great communications from company."


Customer: Margaret Morris from Oxted  5 Stars

" Hi The comforter arrived in two days and is lovely. Thank you Kind regards Margaret"


Customer: Angela from Medway  5 Stars

" What a lovely super soft squishy bunny!! Absolutely beautiful x. Excellent and fast service, thank you Rachel."

Customer: Gemma from Suffolk  5 Stars

" 10 minutes after placing my order with Rachel''s Bears I received a telephone call from Rachel herself describing and checking the item I had ordered. The next day I received it! I can''t recommend this site enough; I received great communications, super fast delivery and a lovely pink bunny. The parent''s of my little newborn niece loved it too, so smiles all round :-) Thanks again Luxury bears "


Customer: malcolm williams from Cwmbran S.Wales  5 Stars

" I cannot speak highly enough about this company the first order that i placed is still some where at the north pole when i e/mailed to tell them that my bear had not arrived. strait away I was sent a replacement by recorded delivery with the problem of the post this exmas I cannot thank Rachel enough My very best wishes to you for your wounderful sevice malcolm"


Customer: Jeanne Kenny from Harlow, Essex  5 Stars

" Purchased this goose as she shares my name. Very pleased with her. She is so cute and I love the dress she is wearing."


Customer: Jill Clark from Oban  5 Stars

" Had the Robin Hood Bear delivered to my mum in stockton on tees for a christening gift as we cannot make the do ourselves. Can't believe how fast it got to her (next day). Mum says its sooo cute. Found Matt from Luxury Bears who took my order to be very friendly and helpful."


Customer: Lewis from Bridgend South Wales  5 Stars

" Service I received was amazing. Received my bear the next day perfectly boxed, with the invoice in a nice silver envelope. You can see that a lot of effort has gone into Rachel's Bears. I would recommend this site to anyone. In future if I, my wife, or children want a new bear there is only one place I shall be going to, and that's Rachel's Bears."


Customer: Debbie from Newmarket  5 Stars

" Fantastic service! Beautiful packaging, and gorgeous Rupert the Bear! I will recommend for sure. Thank you!"


Customer: Mrs Wilson from Northamptonshire  5 Stars

" Excellent service all the way as we recieved our order the very next day. The Jellycat 15" piper Bunnies are so totally gorgeous and they will make wonderful gifts for our next baby. We purchased two as we wanted a spare as we already know that the piper bunny will become a much loved best friend. I would definitely use Rachel's bears again as the service has been first class. Our order was placed and then carefully wrapped up and swiftly despatched that we recived it the next day. The service and products both exceeded our expectation. keep up the good work."


Customer: Claire from Middlesbrough  4 Stars

" So happy with the service received from Rachels bears. Ordered the gorgeous Bearington bear, which is just like it's photograph, on Wednesday evening and received a beautifully packaged bear on Friday. The bear is adorable. Will definately buy more Bearington bears from Rachel's bears in future."


Customer: Angela from Medway  5 Stars

" What a lovely super soft squishy bunny!! Absolutely beautiful x. Excellent and fast service, thank you Rachel."

Customer: Gemma from Suffolk  5 Stars

" 10 minutes after placing my order with Rachel''s Bears I received a telephone call from Rachel herself describing and checking the item I had ordered. The next day I received it! I can''t recommend this site enough; I received great communications, super fast delivery and a lovely pink bunny. The parent''s of my little newborn niece loved it too, so smiles all round :-) Thanks again Luxury bears "


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